Refund & Cancellation Policy

Sumi'z sells freshly prepared and perishable food products. Please review your order carefully before confirming it.

Cancellation

Cancellation may be accepted only before preparation begins. Once preparation has started, cancellation may not be possible, particularly for customised, celebration or made-to-order products.

Returns

Fresh and perishable food products are generally non-returnable after delivery for hygiene and food-safety reasons.

Wrong, Missing or Damaged Items

If you receive an incorrect, missing or damaged item, contact Sumi'z promptly after delivery. We may request photographs and order details so the issue can be verified.

Refund or Replacement

After verification, an eligible order may receive an appropriate replacement, store resolution or refund. The available resolution depends on the circumstances of the order.

Online Payment Refunds

Where a refund is approved for an online payment, it will normally be initiated back through the original payment method where supported by the payment provider. Processing time depends on the payment provider and banking system.

Contact

Email: sumizpatisserie@gmail.com